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FAQ live22my —
Answers for Malaysia Players

Everything you need to know about registration, deposits, withdrawals, bonuses, games, and account security — all in one place so you don't have to wait long for answers.

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Most Popular Topics

Most Frequently Asked Questions

These are the topics Malaysia players ask the live22my support team about most. Click a category to jump to the relevant section.

Account & Registration

Account registration, limits, KYC, profile updates, and all questions related to managing your live22my account from start to finish.

7 questions
Deposits & Payments

Accepted deposit methods, minimum limits, processing times, and everything related to adding credits to your live22my account.

7 questions
Cash Withdrawal

The withdrawal process, timeframes, minimum and maximum limits, and what to do if your withdrawal is taking longer than expected.

7 questions
Bonuses & Promotions

How to claim bonuses, wagering requirements, validity periods, referral bonuses, and everything you need to know about live22my promotions.

7 questions
Games & Technical

Technical issues during gameplay, how to access specific games, differences between game categories, and general questions about the live22my platform.

6 questions
Security & Privacy

Data protection, how to enable 2FA, what to do if your account is hacked, and all questions related to account security and the privacy of your information.

6 questions
FAQ Categories
Account & Registration 7 Deposit 7 Withdrawal 7 Bonuses & Promotions 7 Games 6 Security 6
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Help Center

Live22my FAQ

We understand that every player has different questions — from first-time registrants to seasoned players looking to better understand how withdrawals or bonus requirements work. This FAQ page is designed to be your first resource before reaching out to our support team, though live22my support is always ready to assist you at any time via live chat.

Account & Registration
7 questions

Visit the Register live22my and fill in your username, an active Malaysian phone number, password, and referral code (if any). Verify your phone number using the OTP code sent to you, and your account will be activated instantly. The entire process takes less than 3 minutes. Note that each user is only allowed one account.

You must be at least 18 years old to register and use the live22my platform. We conduct age verification during the KYC process and reserve the right to close accounts found to belong to underage individuals without prior notice.

KYC (Know Your Customer) is an identity verification process that involves submitting a photo of your MyKad or passport along with a selfie. KYC is required before your first withdrawal is processed. It only needs to be completed once and is typically resolved within 24 business hours. This process protects your account and ensures the security of financial transactions.

Your username cannot be changed after registration. For your phone number, you can update it through the Profile Settings section in your account. A phone number change requires verification via your old number and may require additional identity verification for security purposes.

Click the "Forgot Password?" link on the Login. Enter your registered username or phone number, and an OTP will be sent to your phone. Enter the code within 5 minutes to set a new password. If your phone number has changed, contact live22my support via live chat for assistance.

Yes. You can close your account through the Account Settings section, or use the Self-Exclusion option in the Responsible Gaming menu. Make sure to withdraw all remaining balance before closing your account. Permanent closure cannot be undone — if you only need a short break, consider the account pause options available.

Yes, live22my allows login from multiple devices. Your account balance and history are synced in real time. For security, we recommend logging out of devices you no longer use and enabling two-factor authentication (2FA) from your account's Security Settings.
Deposits & Payments
7 questions

live22my accepts a wide range of local Malaysian payment methods including FPX (online banking), Touch 'n Go eWallet, Boost, MAE, and direct bank transfers to major banks such as Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank. All payment methods are available directly from the deposit page within your account.

The minimum deposit amount at live22my is MYR 30. No general maximum limit is set, but daily limits may vary depending on your chosen payment method. If you use the deposit limit tool in the Responsible Gaming menu, your personal limit will apply.

Deposits via FPX and digital wallets such as Touch 'n Go eWallet, Boost, and MAE are typically credited within 1 to 5 minutes after a successful payment. For manual bank transfers, processing may take 5 to 15 minutes depending on your bank's speed. If your deposit has not arrived after 30 minutes, contact live22my support with a screenshot of your payment receipt.

live22my does not charge any processing fees for deposits. The amount you send is the amount credited to your account. However, some banks or e-wallet service providers may apply a small fee on their end — check with your payment provider if applicable.

First, check whether the amount has been deducted from your bank account or digital wallet. If yes but the credit has not appeared in live22my, contact our support via live chat with the following details: username, transaction date and time, amount, and a screenshot of the payment receipt. If no deduction was made, try again and make sure the recipient details are correct.

No. All deposits must be made using a payment method registered under the account holder's own name. Deposits from third parties or on behalf of someone else are not permitted and may result in account suspension and funds being held pending investigation.

live22my operates in Malaysian Ringgit (MYR) for the Malaysia market. All deposits, game credits, and withdrawals are processed in MYR. No foreign currency exchange is required for Malaysian players.
Cash Withdrawal
7 questions

Most withdrawal requests at live22my are processed within 1 to 3 business hours after approval. Withdrawals to local bank accounts typically take an additional 30 minutes to 2 hours depending on the receiving bank's processing speed. Withdrawals made outside business hours or on weekends may be processed on the next business day.

The minimum withdrawal amount at live22my is MYR 30 per transaction. The maximum daily withdrawal limit is MYR 50,000 for standard accounts, with higher limits available for VIP members depending on membership tier. If you need to withdraw beyond the daily limit, contact support for assistance.

The most common reasons for a rejected or delayed withdrawal: incomplete KYC, unmet bonus wagering requirements, incomplete or mismatched bank details, or a withdrawal request exceeding your actual cash balance (excluding bonus balance that has not met rollover requirements). Check your account dashboard for more details or contact support.

A withdrawal request can be cancelled as long as it is still in "Pending Approval" status. Once the status changes to "Processing" or "Completed", cancellation is no longer possible. To cancel a withdrawal still pending approval, contact live22my support immediately via live chat.

Withdrawals are sent to the bank account you registered in your profile, or to the digital wallet (TNG, Boost, MAE) you specify when submitting the request. The bank account name must match your live22my account name as a security measure. Withdrawals to third-party accounts are not permitted.

live22my does not charge processing fees for standard withdrawals. The amount you request is the amount you receive. For withdrawals exceeding the set daily limit, a small processing fee may apply — this is clearly stated when you submit your withdrawal request.

If your withdrawal has still not arrived 24 hours after approval, contact the live22my support team via live chat with the following details: withdrawal ID, date and time of request, amount, and recipient bank. We will check the transaction status and resolve the issue as promptly as possible.
Bonuses & Promotions
7 questions

New live22my members are eligible for a first deposit bonus that is automatically credited upon making their first deposit. The bonus value and wagering (rollover) requirements are clearly stated during registration and on the promotions page. New members are also eligible for daily cashback starting from their first day of play.

The wagering or rollover requirement is the number of times you need to bet the bonus amount before the bonus funds can be converted into withdrawable cash. For example, if you receive a MYR 50 bonus with a 5x rollover, you need to place bets totalling MYR 250 before that bonus can be withdrawn. Your rollover progress can be tracked from your account dashboard.

Daily cashback is calculated based on your net losses over the previous 24-hour period and is automatically credited to your account every day — no manual claim required. The cashback percentage varies by your VIP tier. Cashback carries no wagering requirements and can be used directly for play or withdrawn.

Bonus validity periods vary by promotion type — typically between 7 and 30 days from the date the bonus is credited. The rollover requirement must be met within that validity period. Expired bonuses will be automatically forfeited. Check the promotions page or your account dashboard to see the expiry date for each bonus.

During registration, there is a "Referral Code" field where you can enter the code given by your friend. Once your friend registers using your code and makes a successful first deposit, the referral reward will be automatically credited to your account. A referral code can only be entered at registration and cannot be added after the account has been created.

Yes, you can choose to opt out of any bonus when making a deposit by deselecting the bonus option. Playing without a bonus means your funds are not subject to any rollover requirements and can be withdrawn at any time with no additional conditions. This is a popular choice among players who prefer full control over their funds.

The live22my VIP program has several tiers — from Silver to Diamond — with each tier offering increasingly attractive benefits such as higher cashback, larger withdrawal limits, exclusive bonuses, and a personal account manager. You advance through tiers automatically based on your cumulative wagering amount. Learn more on the VIP page.
Games & Technical
6 questions

live22my offers over 500 games across several main categories: video slot games from leading providers, Live Casino (baccarat, blackjack, roulette, and sic bo with real dealers), Sports Betting (football, basketball, tennis, badminton, and e-sports), and classic table games. All categories are accessible from a single account.

Some slot games at live22my offer a demo mode that can be tried without real money. However, demo mode is not available for all games — particularly Live Casino and Sports Betting, which require a real deposit. To play with real money and qualify for bonuses, you need to log in and make a deposit.

Try refreshing the page or exiting and re-entering the game. If you are using the app, close it completely and reopen it. Your credit balance will not be affected as all transactions are recorded on the live22my server — not on your device. If the issue persists, try a different browser or contact support with the game details and a screenshot of the error.

Yes. live22my offers a mobile app optimised for both Android and iOS. The app can be downloaded directly from the Download page — not through the Play Store or App Store, as gambling apps are not permitted on either platform. Follow the installation instructions provided on the download page for a smooth process.

Yes. All games at live22my use certified Random Number Generators (RNG) or involve real live dealers for Live Casino games. Our game providers — such as PG Soft, Pragmatic Play, and Spadegaming — are licensed companies whose products are independently audited to ensure fairness. The Return to Player (RTP) percentage for each slot game is typically available in the game information.

For regular slot games, a 1 Mbps internet connection is sufficient. For Live Casino with high-quality video, we recommend at least 5 Mbps for a smooth experience. If you are on mobile data, make sure you have 4G coverage or better. Avoid playing over unstable public Wi-Fi for the best experience.
Security & Privacy
6 questions

live22my uses 256-bit SSL encryption for all data transmitted between your device and our servers. Your personal information is stored in a database protected with multi-layer encryption. Player funds are held in accounts separate from the company's operational funds, ensuring your money is always safe and available for withdrawal at any time.

Log in to your live22my account, go to Account Settings > Security, and enable the Two-Factor Authentication option. Once enabled, every login from a new device will require an OTP code sent to your registered phone number. We strongly recommend all users enable 2FA as an added layer of protection.

Change your password immediately. Check the activity log in the Security section to view a list of recent logins. Contact the live22my support team via live chat right away — we can temporarily lock the account, review suspicious activity, and help you secure it again. Do not delay, as acting quickly is critical.

No. live22my will never ask for your password through any channel — including email, WhatsApp, Telegram, or SMS. If you receive such a message, it is a scam. Do not share your login credentials with anyone. All legitimate support interactions take place exclusively through the official live chat within the live22my platform.

Your personal data is handled in accordance with our Privacy Policy live22my complies with data protection standards. We do not sell or share your personal data with third parties for marketing purposes. Data is used solely for account verification, transaction processing, and service improvement. You have the right to request a copy or deletion of your data through customer support.

live22my provides a range of responsible gaming tools including deposit limits, session time limits, loss limits, temporary account breaks (1–30 days), and permanent self-exclusion. All tools are accessible directly from Account Settings without needing to contact support. We also provide a self-assessment tool to help players evaluate their gaming habits. Read more on the Responsible Gaming page.
Still have questions? The live22my support team is available 24 hours a day, 7 days a week. Log in and use live chat for a fast response — typically within 3 minutes.
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